Privacy Policy

This Privacy Policy explains how Muttalib LLC, doing business as Live Greater Columbus ("we," "us," or "our"), collects, uses, and shares information when you use our website, request a quote, book a service, or otherwise interact with us.

1. Information We Collect

We collect the following types of information:

• Information you provide directly: name, email address, phone number, service address, project details, photos or inspection reports you upload, and any messages you send us.
• Account information: if you create a client portal account, we store your email and authentication credentials.
• Automatically collected information: IP address, browser type, device type, pages viewed, and similar usage data collected through cookies and analytics tools.
• Communications: records of SMS, email, and phone conversations between you and our team.

2. How We Use Your Information

• To respond to quote requests and schedule service appointments.
• To send booking confirmations, reminders, and project status updates.
• To send invoices, receipts, and other transactional communications.
• To send promotional messages about services, offers, and seasonal updates (you may opt out at any time).
• To improve our website, services, and customer experience.
• To comply with legal obligations and enforce our Terms of Service.

3. How We Share Information

We do not sell your personal information. We share information only with:

• Service providers who help us run our business (hosting, email delivery, SMS delivery, payment processing, scheduling, analytics). These providers are bound to use your information only on our behalf.
• Subcontractors when needed to complete your project, and only the information they need to do the work.
• Legal authorities when required by law, subpoena, or to protect our rights, property, or safety.

4. Data Retention

We keep your information for as long as needed to provide our services, comply with our legal and tax obligations, resolve disputes, and enforce our agreements. You may request deletion of your information at any time (see "Your Rights" below).

5. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data and will notify you of any material breach as required by law.

6. Your Rights

Depending on your state of residence, you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of certain processing. To exercise these rights, contact us at the information below. We will not discriminate against you for exercising these rights.

7. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

8. Third-Party Links

Our website may link to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to read their policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest revision. Material changes will be noted on this page.

10. Contact Us

Muttalib LLC (Live Greater Columbus)
Email: ahmed@livegreatercolumbus.com
Phone: 614-981-9539